Terms & Conditions

Webinar Cancellation and Refund Policy


Notice of cancellation must be in writing via e-mail. Cancellation by telephone is not allowed. To cancel via e-mail, send the cancellation notice to: 

For attendees registered for individual webinars, if you provide a notice of cancellation five (5) business days prior to the course, you will receive a full refund. Notices of cancellation received 0-4 business days prior to the course will not be provided a refund. If you are unable to attend the webinar, a recording of the webinar will be provided to all registered persons.


Refund Requests as a Result of Technical Issues

If a technical failure at the attendee's home or workplace prevents access to the live webinar, the attendee will not be given a refund. It is the responsibility of the attendee to confirm system requirements and test their computers prior to the start of the webinar. However, if a technical failure is the fault of the service provider and the webinar is cancelled, a full refund will be provided.

For Purchasers of Recorded Webinars

No refund will be given. Recorded webinars will only be available for viewing for up to 48 hours after the live webinar has concluded. Purchased recorded webinars may NOT be transferred to anyone other than the original purchaser.

Hazmat and Remediation Services Cancellation and Refund Policy


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